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First Party Collections

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First Party Collections

ARL offers its clients a true Account Receivables function with services tailored to first party collections and early intervention.  Outsourcing accounts earlier in the collection process or at internal peak workload times, ARL can act on behalf of your organisation initiating courtesy reminders, requesting payment, whilst advising of the likely outcomes should payment not be received; freeing up internal resources. 
We manage inbound and outbound campaigns, including sales, customer retention, and customer service.  We support all functions that affect our clients’ customers daily. 

ARL understand the importance of repeat business, and it is with that in mind that this service is promoted as an extension of your Accounts Receivables department.

ARL's first party outbound calling campaigns have proven benefits including:

  • Calls deliver more than double the response of a written notice
  • Calls generate payments five to eight days faster than a written notice
  • Calls generate a higher percentage of payments than written notices
  • 70 to 85 percent of customers contacted pay or make arrangements
  • Reduce operating expenses