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Business Process Outsourcing is the process of hiring a third party to handle business activities on your behalf, such as manage inbound customer calls, make outbound customer calls or back office functions.
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice, via a telephone keypad or by speech recognition. IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. ARL can implement IVR technology for your site and assist with streamlining incoming calls to relevant departments.