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Government

With a strong focus on compliance and adherence to industry related legislation and regulation, ARL understands that Government organisations operate within a very media sensitive environment and that adopting a customer centric approach is key to being a successful outsourcing partner within this sector. 

ARL offers operational support to Local, Federal and State Government Departments and Agencies through its unique service offering GOVPAC encompassing the principles of Partnership, Alliance and Collaboration for Government.

Partnership –. In a true partnership at strategic stages of the recovery cycle, ARL assists with critical services such as: Reminder calls; Letter campaigns; Debt collection; Phone text and Integrated Voice Messaging (IVM); Detailed performance reporting; Field visits; New Address Location; Legal services and Staff training.

ARL’s focus is on implementing solutions that are ‘industry best practice’ and cater for diverse debt portfolios across all tiers of government. ARL takes a customised approach to each client’s needs, conducting in-depth program analysis and developing a tailored work plan for each portfolio.  

Alliance - Strong and sustainable government finances are essential to the long-term health of the Federal, State and Local economies. Long-term financial objectives for government are to create stable economic environments with low borrowing costs in which business and consumer confidence can drive investment and employment growth. Short-term goals are to reduce spending whilst increasing cash collection with minimal complaints or adverse publicity. An alliance with ARL assists government to meet these objectives.

span class="Apple-converted-space">  By collecting overdue funds owed for land tax, payroll, council rates, infringements, toll fines and other taxes and charges, ARL plays a vital role for government and the broader community. The strong focus on Compliance and Quality ensures that safeguards are in place that provides a debt recovery service aligned to the sensitive nature of Government collections.

Collaboration - The success of GOV PAC is directly attributed to a proven operating philosophy based on key stakeholder collaboration. This collaboration enables the development of initiatives and customised solutions that exceed requirements and performance expectations. This close working relationship with government provides the ideal environment to share and transfer knowledge, enabling processes to evolve to maximum efficiency.

Experience working with government and not-for-profit clients

ARL has extensive experience working within government and not-for-profit clients to achieve satisfactory outcomes for collections.  ARL is also aware of the sensitivities involved in the collection of outstanding debts and can assure full compliance with industry legislation.  Examples of some of ARL’s long-standing government and not-for-profit relationships include:

  • Federal Government Agencies
  • Public Housing Authorities
  • Government Hospitals
  • State Revenue Offices 
  • State Ambulance Services
  • Metropolitan Fire Services
  • Departments of Education and Training
  • Workcover Authorities
  • Metropolitan and Regional Water Boards
  • State owned Electricity Companies
  • Local Government - ARL has a very well developed presence within the local government sector and currently collects rates for over 40 councils nationally. Please refer to ARL’s Local Government experience under the industry sectors tab “Local Government”.