Support


We're here to work with you through the collection process. If you would prefer to self-manage your account, you can do so through our customer portal. If required, we also offer a full suite of convenient payment options.

Payment Options


We offer a number of convenient payment options to enable you to manage your account in a way that works best for you.

  • You can pay over the phone via ARL’s inbound number 1300 665 274.
  • We accept BPAY and EFTPOS payments, along with cheques, money order, debit card, Mastercard, Visa.
  • EWAY this web-based credit card facility is integrated with our system through our secure customer portal.
  • We also offer a number of payment options through Australia post.
  • Over the phone via Australia Post’s IVR and 13 priority number 13 18 16.
  • In person at Australia Post outlets using a bar-coded letter or bar-coded debt payment card.
  • Australia Post BillPay website.

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Financial Hardship Support


Our dedicated hardship team is here to assist with any enquiries you may have.

If you are in financial difficulty and currently unable to meet your financial commitments, we can discuss your options. Every financial hardship application is assessed on individual circumstances and the information you provide will be used to make that assessment. If you wish to discuss your options, please call us directly on 1300 665 274 and we’ll be more than happy to help. For more information on hardship resources available to you, please visit our Financial Hardship page.

Frequently asked questions


ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. If you have received communication from us, we are here to help you to find the best solution to repay your debt. You have the ability to self-manage your account and payment options by logging into our customer portal.
You can pay through your service provider or through ARL. Please contact us to pay your account by logging into our customer account management portal or by phone 1300 303 852 and one of our friendly team members will be happy to assist.
Please contact us online or by phone on 1300 303 852 to discuss further.
We have been employed to resolve your account on behalf of the organisation you have an outstanding balance with. We are here to help you to find the best solution to repay your debt. You have the ability to self-manage your account and payment options by logging into our customer portal, or you can contact us on 1300 303 852 to discuss further.
Under the Privacy Act 1988 (Cth) a credit provider may list a default on your credit file if you have failed to make a payment for more than 60 days. If you are not sure whether you have a default listing, please log into your account through our customer portal or contact us on 1300 303 852. You can check your credit profile online through the credit listing bodies listed below; • Equifax (previously known as Veda) • Dun & Bradstreet • Experian
By logging into our account through our customer portal, or by contacting one of our friendly team members on 1300 303 852. When your outstanding balance is paid in full, your profile will be updated.
Please contact us online or by phone, and we will work with you to find the best solution. Please contact us to begin the discussion by logging into our account management portal or calling 1300 303 852.
Please utilise our account management portal or contact us on 1300 303 852 to ensure you make up your payment and to discuss the right solution for you.
Please contact us to update your details by logging into your account through our customer portal, or by contacting one of our friendly team members on 1300 303 852.

Contact Us


Contact Us